PRIVACY POLICY
Bollé Safety AU Pty Ltd (ACN 005 741 300) ("Bollé Safety", "us", “our” or "we", is committed to protecting your privacy. We will only use your personal information as set out in this Privacy Policy. This Privacy Policy explains how we process your personal information collected through our websites, microsites, mobile version of our websites and mobile applications (the “Website”) and through your interactions with us. Please read this information carefully. For further information about the use of and shopping on our Website, please read our Terms and Conditions FAQs and Delivery Information.
You can find out more about us here.
If you have any questions or want more details about how we use your Personal data, please contact us.
Contact detail
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer in the following ways
• Full name of legal entity: Bolle Safety AU Pty Ltd (ACN 005 741 300)
• Email address:
• Postal address: 32-40 Fairchild Street, Heatherton VIC 3202
• Phone : 1300 138 098
You have the right to make a complaint at any time to the supervisory authority in your relevant jurisdiction: the Office of the Australian Information Commissioner (the “OAIC”) in Australia, and the Office of the Privacy Commissioner (the “OPC”) in New Zealand. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
What Personal information do we collect?
Personal information is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.
Sensitive Information, a sub-set of personal information, is information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices or criminal record. Health information and genetic information is also a form of sensitive personal information.
If you are a current or prospective retail customer of Bolle Safety, then the kinds of personal information that we commonly collect and hold from you or about you include as follows:
Contact information: Your contact information required for our commercial relationship and in particular for creating your online account, including shopping online, such as your name, email address, postal address, and telephone number, your account username and password.
Communication information: Includes your preferences in receiving marketing and communications from us or any of our third parties.
Profile information: Includes your interests, preferences, feedback and survey responses.
Order information: Includes purchases or orders made by you, details about payments to and from you and other details of goods and services you have purchased from us. We will not collect nor process your banking or credit card details. Payments are made via a secure online payment platform and will never pass through our Site in plain text. Order information also includes the information you may provide us with when you request additional information about our goods or services or any order, or when you contact our after-sales support services.
Technical information: Details on the devices and technology you use. We collect this type of data to improve and provide a greater user experience while browsing our Website.
Usage information: Including clicks, hover over, navigation and page scrolling on our Website. We collect this type of data to improve and provide a greater user experience while browsing our Website.
Location information: Your location when you use our Website. This allows us to present our goods and services to you in the appropriate currency and prices.
Cookies: when you browse our Website, contact us electronically, or engage with us on social media, we may also record various cookies. For further detail about cookies, please see our Cookies Policy.
Our Website also contains links to other websites that may be of interest.However, once you have used these links to leave our Website, you should note that we do not have any control over that other website.Therefore, we cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting such websites.Such websites are not governed by this Privacy Policy.You should exercise caution and look at the privacy policy applicable to the website in question.For further detail, please see our Website Terms of Use.
Why do we collect and use your Personal information?
We collect your personal information when you contact us, when we enter into a contractual relationship, when you create your account or browse on our Website, or when you subscribe to our newsletter or marketing activities.
The collection and processing of your personal information is necessary to liaise with you (eg. to provide order confirmation, replies to your queries, etc.), for the execution of the contract / transaction with you (for instance delivery of the goods and services ordered), and to keep track of our relationship, to conduct marketing activities, as well as to comply with our obligations under applicable laws and regulations, to defend and assess a legal right, and for fraud prevention purposes.
If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your query, complete the contract / transaction you have entered into, or provide the goods and services that you or your organisation have contracted us to provide.
We will always have a legal basis for using your personal information. In some cases, the legal basis may be your consent, for example we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. On other occasions, we will rely on another legal basis, such as reasonable necessity or reasonable expectations.
You will find below the details of the typical purposes and common legal basis for our collection and processing of your personal information:
|
Purpose/Activity |
Type of Data Collected |
Legal Basis for Processing |
|
To create and manage your account |
Contact data |
To take steps prior to entering into a contract with you and/or fulfil a contract, we have with you |
|
To process and fulfil orders |
Order data |
To fulfil a contract, we have with you |
|
For bookkeeping purposes |
Order data |
To comply with accounting and tax regulations and laws that apply to us |
|
To respond to and resolve queries |
Order data |
· If you are about to become a client, or if you are already a client: to take measures before entering into an agreement with you and/or for the termination of the agreement. · If you are not yet a client: your consent via the sending of your data and your contact request. |
|
To administer, operate and improve our Website and ensure we deliver our customers with a greater user experience |
Technical data |
To fulfil a contract, we have with you |
|
To manage our relationship with you |
Contact data |
Our legitimate interests (with the aim of continuously improving the services we provide to you as part of our relationship |
|
To develop new ways to meet our customers’ needs and to grow our business |
Location data |
When it is in our legitimate interest |
|
To ensure you can exercise your rights as stated below |
Contact data |
Necessary to comply with a Legal obligation |
|
To represent and defend the rights of the data controller or third parties before judicial authorities |
Contact data Order data Communication data |
Our legitimate interests or those of third parties regarding the protection of their rights. |
|
To prevent fraud and check the regularity of transactions |
Contact data Order data |
Our legitimate interests (to prevent fraud or guarantee the security of the network and information on your IT systems) |
|
For marketing purposes |
Contact data Location data |
When it is in our legitimate interest |
|
To offer you prizes, awards and other goodies as part of competitions |
Contact data Profile data Communication data |
Your consent |
Where is your Personal information collected from?
We aim to collect personal information only directly from you, unless it is unreasonable or impracticable for us to do so. For example, we collect personal information from you or about you from:
• The information that you communicate to us on different media, through registrations, surveys and polls or direct and indirect interactions with Bollé Safety. For example, the personal information that you provide to register for events organized by Bollé Safety, or to send us an information request, etc.
• The information that we collect automatically, for example via certain technology, such as cookies.
• The information that we collect in accordance with applicable legislation from publicly available sources.
• The information that we obtain legally from third parties, for example, when we may need to confirm contact or financial information. In this case, we typically receive this personal information from third parties authorized to transfer it under their own privacy and data protection policies or in accordance with applicable law or regulation. Where applicable, we inform you of the identity of these third parties and invite you to refer to their privacy and data protection policies to inform yourself about the origin of this personal information and the conditions under which it was and is collected.
You can be anonymous or use a pseudonym when dealing with us, unless:
• the use of your true identity is a legal requirement; or
• it is impracticable for us to deal with you on such basis.
How do we share your Personal information?
Bolle Safety is part of the Bolle Safety worldwide group of companies. We share your personal information with our affiliates within the Bolle Safety worldwide group of companies. This includes for the purposes of operating our business, operating our Website and the operation of our internal business systems (including networks, customer and ordering databases and personal information data storage). Other entities within the Bolle Safety worldwide group of companies may also assist or be involved in providing our goods and services to you. A listing of the key affiliate entities in the Bolle Safety worldwide group is set out at the end of this Privacy Policy. The privacy policies for the affiliate entities in the Bolle Safety worldwide group of companies can be accessed by contacting them or visiting their websites.
We also share your personal information with our service and third-party providers to the extent that this is necessary to provide our goods and services to you, such as payment processing and authorization, text message services, fraud protection and credit risk reduction, order fulfilment and shipping, marketing and promotional material distribution. A list of Bolle Safety’s key service and third party providers, with indication of where they are located, is available upon request at rgpd@bollebrands.com
We may also share personal information with authorities, institutions, public entities, or other legitimate recipients (“Bodies”) as permitted by applicable laws and regulations, and for instance to protect and defend our rights.
We require all our service and third party providers to respect the security of your personal information and to treat it in accordance with the law and only permit them to process your personal information for specified purposes and in accordance with our instructions. We request that the persons authorized to process your personal information have committed themselves to confidentiality and that they implement technical and organizational measures to ensure a good level of security.
Moreover, where your personal information must be processed by service or third party providers acting as autonomous data controllers (e.g. payment service providers), we undertake to ensure that their compliance with the applicable laws regarding personal information is one of our selection criteria for said service providers.
Please note that we may also share your personal information with potential buyers and other stakeholders in the event of a merger or legal restructuring such as an acquisition, joint venture, sale or division.
Sharing your personal information outside of Australia and New Zealand
We share, send and store your personal information outside of Australia and New Zealand, predominantly to our affiliates in the Bolle Safety worldwide group of companies, and primarily located in the United States of America, the United Kingdom and the European Economic Area (“EEA”) of the European Union.
Where we share, send and store your personal information outside of Australia and New Zealand, we will make sure that it is protected in substantially the same way as it is within Australia and New Zealand, and will implement appropriate safeguards to seek to protect your privacy
How long do we store your personal information?
We will keep your personal information for as long as you are a customer of Bolle Safety. The points below show how long we typically keep such information, and our reasons why. We will store your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
These are the main criteria that we use to determine when we will delete your personal information:
• We retain Order information for as long as you have an account on the Website, and to the extent required by law (such as tax/bookkeeping laws), which may vary from one country to the other. In Australia and New Zealand, your personal information will be stored for at least 7 years. Within the Bolle Safety worldwide group of companies, your information may be stored for 10 years.
• We retain personal information such as Contact information, Profile information, Order information and Communication information, where needed, to the extent relevant for limitation periods for potential claims (typically six years after date of purchase).
• We retain personal information such as Contact information, Order information, Marketing information, and Preference information for as long as you have consented to receive marketing communication from us. If you have never ordered anything on our Website, your personal information is stored for a maximum of 3 years as from your last contact with us (by sending us an email or clicking on a link in an email we send for instance).
• In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Protecting your personal information
The security of your personal information is a key concern to us. We are taking great care for the choice of our IP devices, software, our subcontractors and for improving our internal processes. We take and require that our subcontractors take, appropriate technical and organizational measures to protect your personal information, prevent loss, destruction, unauthorized or unlawful access and use of your personal information. In addition, we limit access to your personal information to those employees, affiliates, distributors, agents, licensors, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
Your personal information may be held and stored on paper, by electronic means, or both. We will take reasonable steps and will use secure methods to destroy or to permanently de-identify your personal information when it is no longer required for any purpose for which the personal information may be used under this Privacy Policy and otherwise in accordance with applicable privacy laws and regulations. As an example, our destruction and de-identification methods may include:
• Paper records being placed in security bins and shredded; or
• Electronic records being deleted from all locations to the best of our ability, or encrypted and/or placed beyond use.
As an example, our data security protocols and methods may include:
• Personal information held and stored on paper being stored in lockable filing cabinets.
• Business premises having secured entry and monitored alarms.
• Personal information held and stored electronically, including “in the Cloud”, being protected by internal and external firewalls, limited access via file and network passwords, files being designated ‘read-only’ or ‘no access’ etc.
• Requiring our IT contractors and other third parties to implement privacy safeguards.
While we have put in place appropriate security measures to protect your personal information, please note that no electronic transmission or storage information is 100% secure and that we cannot guarantee that loss, destruction, unauthorized or unlawful access and use of your personal information will never occur.
What are your rights regarding your Personal Data we process?
Subject to and as defined by applicable laws and regulations, you have the following rights in relation to the personal information we collect and hold from you or about you:
• The right to be informed of our privacy policies, practices and procedures in relation to the treatment of your personal information.
• The right of access: you can request access to the personal information we collect and hold from you or about you.
• The right to correction: you can ask us to modify, update or correct the personal information we collect and hold from you or about you in certain cases, especially if it is inaccurate. If you have an account, you can modify some of your personal information through your account. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
• You always have the right to object and withdraw your consent to direct marketing.
Please note that exercising such rights may be subject to requirements and conditions as set forth in applicable laws and regulations.
Should you have any question or wish to exercise your rights, please contact : marketing@bollesafety.com.au
Complaints and Concerns
You also have the right to lodge a complaint about our privacy practices, either with Bolle Safety directly, or with the relevant supervisory authority (the OAIC and/or the OPC). Bolle Safety’s contact details are listed at the beginning of this Privacy Policy.
Where you make a complaint or raise a concern to us, we will respond in accordance with the relevant provisions of applicable laws and regulations.
Data breaches
If we suspect that a data breach has or may have occurred, we will undertake an assessment into the circumstances of the suspected breach in accordance with applicable laws and regulations. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the OAIC and/or the OPC (as relevant), and affected individuals as soon as practicable after becoming aware that a data breach has occurred.
Changes to this Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on our Website and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy. A copy of our Privacy Policy can also be made available by contacting us.
Bolle Safety worldwide group of companies
Bolle Safety’s worldwide affiliates include:
• Bolle Safety Inc (USA)
• Bolle Protection SARL (France)
• Bolle Brands UK Ltd (UK)
• Bolle Safety AU Pty Ltd
• Bolle (NZ) Limited
• Bollé Brands Japan limited
• And may include Bollé Brands France SA
This Privacy Policy was last updated on 31/01/2022